Terms of Service

AEO Spotlight - AI Visibility Monitoring and Content Studio Platform

Last Updated: September 23, 2026

Effective Date: August 25, 2026

Revised September 23, 2026 to add section 5.5 (Connected Third-Party Accounts).

1. Agreement to Terms

By accessing or using AEO Spotlight ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of the terms, you may not access the Service.

These Terms apply to all visitors, users, and others who access or use the Service. Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms.

2. Description of Service

AEO Spotlight is an AI Visibility Monitoring and Content Studio platform. The Service monitors how a brand appears in AI-generated answers and search results across supported third-party AI platforms (including, as available, ChatGPT, Gemini, Google AI Overviews, Perplexity, DeepSeek, Grok, Claude and Microsoft Copilot) and Google Search, and provides tools to monitor AI visibility, identify visibility gaps, and draft AI-assisted content aimed at those gaps. The Service includes:

Brand monitoring and citation/mention tracking across AI platforms and search
Competitor intelligence, share-of-voice analysis, and AI visibility scoring
Visibility gap detection and actionable recommendations
Configurable alert engine
Monitoring query management with audience and geographic targeting
Optional connected Google sources — Google Search Console organic demand and Google Analytics 4 on-site page metrics, imported read-only with your authorization (see section 5.5)
Content Studio: AI-assisted generation of content briefs and GEO-optimized content, schema markup, content humanization, and publishing tools
Free tools, including the AI Visibility Pulse Check and Brand Mention Check
A public developer API and agent controls

The Service reports information about how third-party AI platforms and search engines respond to monitoring queries, and it generates AI-assisted content and recommendations based on that data. These third-party platforms and search engines are operated by parties we do not control, and their outputs, behavior, availability, and accuracy can change at any time without notice.

We may make reasonable changes to the Service, including modifying, adding, or discontinuing features, to improve performance, respond to changes in third-party providers or data sources, or comply with legal or regulatory requirements. If a third-party provider we rely on ceases to offer a necessary component, we will use commercially reasonable efforts to find a suitable alternative, but we may need to change or discontinue affected features.

No Promise of Outcome. We make no promise or guarantee that any AI platform or search engine will mention, cite, or recommend your brand, that any content you create through the Service will be cited by AI or indexed by search engines, or that you will achieve any particular visibility, traffic, ranking, or revenue outcome. AEO and SEO outcomes depend on numerous factors outside our control, including the algorithms and policies of third-party platforms.

3. User Accounts

When you create an account with us, you must provide accurate, complete, and current information. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account.

You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password.

Important: You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account. If you use the public developer API, you are also responsible for safeguarding your API keys and for all activity conducted under them.

4. Payments and Refunds

4.1 Service Fees

Certain features of the Service require payment of fees. You agree to pay all applicable fees as described on the Service.

Fees are stated in US Dollars (USD)
Payments are processed securely through Stripe
The Service uses a credit-based metering system; monitoring activity and certain features consume credits
All fees are non-refundable except under section 4.2 (Refund Policy) or as required by law
We reserve the right to change fees with 30 days notice

4.2 Refund Policy

14-day money-back guarantee. Your first payment on any paid plan is refundable in full if you ask within 14 days of the charge. No reason needed. Contact us through the contact page and we will refund it to the original payment method.

After your first payment, subscription fees are not refundable and we do not pro-rate partial billing periods. You can cancel at any time through your account settings, and the subscription simply stops at the end of the current billing cycle. Unused plan credits are not refundable (see 4.4).

Separately, we always correct billing errors. Contact us within 14 days if you see:

Technical failure preventing delivery of service
Duplicate or erroneous charges
Service not performed as described

Include the charge date and a short description of the issue. Refunds are returned to the original payment method.

4.3 Subscription and Trial Terms

For subscription services, you authorize us to charge your payment method on a recurring basis until you cancel. You may cancel your subscription at any time through your account settings. Cancellation does not entitle you to a refund of previously paid fees or unused credits, other than the 14-day first-payment guarantee in section 4.2. Where we offer a free trial, your trial is based on free credits: your trial access continues until you subscribe, your free credits are used, or the trial period ends; we do not guarantee that trial access represents the full Service experience.

4.4 Credits, Rollover and Expiry

Credits are the metering unit for the Service. The monthly credit allowance included with your subscription is granted for the then-current billing cycle and does not roll over: unused plan credits expire at the end of each billing cycle and are replaced by the next cycle's allowance. Unused plan credits have no cash value, are not refundable, and are not exchangeable for cash.

Credits you purchase separately as ad-hoc top-ups ("purchased credits") do not expire while your account remains in good standing. Purchased credits are consumed only after any plan credits have been used, and are non-transferable.

If your subscription is cancelled, lapses, or fails to renew, plan credits cease to be granted. Purchased credits remain available in your account and may be used for as long as the account remains active.

5. Intellectual Property

5.1 Our Rights

The Service and its original content, features, and functionality are and will remain the exclusive property of AEO Spotlight and its licensors. The Service is protected by copyright, trademark, and other laws.

Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of AEO Spotlight.

5.2 Your Content and Generated Content

You retain all rights to the brand information, website URLs, monitoring queries, and content you submit to the Service. By using the Service, you grant us a limited license to:

Store and process your data to provide the Service to you
Execute your monitoring queries by transmitting your brand information and query text to third-party AI platforms and search providers
Generate, humanize, store, and deliver content briefs, reports, and AI-assisted content at your direction
Maintain records of your monitoring data for your access

AI-assisted content and briefs generated through the Content Studio are generated at your direction. To the extent such output is protectable, it is owned by you, subject to these Terms. However, AI-generated output may not be exclusive or unique, may resemble content generated for others, and may be imperfect. We make no representation that any AI-generated content is original, accurate, free of third-party rights, or suitable for publication. You are solely responsible for reviewing, editing, and taking responsibility for any content you generate or publish through the Service, and for complying with all applicable laws, including any disclosure requirements relating to AI-generated content. AI-assisted verification (the Content Studio's fact-check) is a best-effort, automated check. It flags claims it can identify as unsupported by the sources provided, but it is not a guarantee of accuracy and may miss or misjudge claims, including fabricated attributions or claims that cannot be tied to a source. Findings marked "uncertain" require human review, and you remain responsible for reviewing content before you publish it.

We do not claim ownership of your website content, brand data, or the content you generate. Your data remains yours, and we only use it to provide the Service to you.

5.3 Monitoring Data and Reports

Monitoring data, reports, benchmarks, and scores generated by the Service are provided for your internal business use. You may not resell, redistribute, or commercially exploit our proprietary reports, platform data, or benchmarks without our express written permission. Content you generate and publish through the Service is yours to use, but you are solely responsible for it.

5.4 Client Reference and Marketing

We may identify you as a user of the Service and feature your company name and logo on our website, in client lists, and in other marketing materials. We will present your brand in a factual and professional manner and will not disclose your confidential information. You may opt out at any time by contacting us, and we will honor your request within a reasonable time. This right survives termination of these Terms unless you submit a written objection.

5.5 Connected Third-Party Accounts (Google Search Console and Google Analytics 4)

Connecting a third-party data source is optional. Where you choose to connect a Google Search Console property or a Google Analytics 4 property, the following applies:

You authorize the connection and you confirm you are entitled to. You represent that you own, control, or are otherwise authorized to grant access to the property you connect, and that doing so does not breach any agreement you have with a third party.
You grant us a limited licence to access that property. You authorize us to access, import, store, process, and display the data of the specific property you select, on a read-only basis, solely to provide the Service to you. We request read-only access, we never write to, modify, or delete anything in your Google account, and we do not access any other Google service on your behalf.
You can revoke at any time. You may disconnect a property from the Connected data screen in the Service, or remove our access from your Google Account third-party access page. Disconnecting stops further imports and deletes that property's imported data and stored credentials. Content already published to your own site is unaffected.
Google's terms also apply. Your use of Google Search Console and Google Analytics is governed by your own agreement with Google. We do not control those services, do not warrant their availability or accuracy, and are not responsible for their acts or omissions.
The data is Google's measurement, not ours. Imported Google data is reported as-is and labelled as measured by Google or GA4. It is never added to, averaged with, or used to explain our own AI-visibility measurements, and its freshness and limitations are stated on the surface where it appears.

Our handling of data received from connected Google services is described in our Privacy Policy, including our adherence to the Google API Services User Data Policy and its Limited Use requirements.

6. User Conduct

You agree not to use the Service:

For any illegal purpose or in violation of any laws
To infringe upon or violate our intellectual property rights
To harass, abuse, or harm another person
To submit false or misleading information
To interfere with or disrupt the Service
To attempt to gain unauthorized access to the Service
To reverse-engineer, decompile, or attempt to discover the source code or underlying structure of the Service
To monitor or submit brands, websites, or content that you do not own or have the right to monitor
To use the Content Studio or publishing tools to generate or publish unlawful, infringing, misleading, deceptive, or defamatory content
To use the Service to misrepresent, impersonate, or artificially manipulate visibility signals

Prohibited Activities: We reserve the right to terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

7. Disclaimer of Warranties

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. AEO SPOTLIGHT MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE SERVICE, OR THE INFORMATION, CONTENT, OR MATERIALS INCLUDED THEREIN.

YOU EXPRESSLY AGREE THAT YOUR USE OF THE SERVICE IS AT YOUR SOLE RISK. WE DO NOT WARRANT THAT:

The Service will meet your specific requirements
The Service will be uninterrupted, timely, secure, or error-free
The results from using the Service, including monitoring data, scores, or AI-generated content, will be accurate, complete, current, or reliable
The quality of any products, services, information, or other material will meet your expectations
Any AI platform or search engine will mention, cite, or rank your brand, or that any content will be cited or indexed

The Service depends on third-party AI platforms, search engines, and AI models that are outside our control. Monitoring data reflects the behavior of those third-party systems at a particular point in time and may change, be incomplete, or be inaccurate.

AEO and SEO outcomes are influenced by numerous factors beyond our control. The Service provides monitoring data, analysis, and content tools, but we cannot and do not guarantee that AI platforms will mention or cite your brand, or any specific visibility, ranking, traffic, or revenue outcome.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL AEO SPOTLIGHT, NOR ITS DIRECTORS, EMPLOYEES, PARTNERS, AGENTS, SUPPLIERS, OR AFFILIATES, BE LIABLE FOR:

Any indirect, incidental, special, consequential, or punitive damages
Any loss of profits, revenue, data, use, goodwill, or other intangible losses
Damages resulting from your access to or use of or inability to access or use the Service
Damages resulting from any conduct or content of any third party on the Service
Unauthorized access, use, or alteration of your transmissions or content

THIS LIMITATION OF LIABILITY SECTION APPLIES WHETHER THE ALLEGED LIABILITY IS BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER BASIS, EVEN IF AEO SPOTLIGHT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.

No Liability for Outcomes or Third-Party Platforms. We are not responsible or liable for the behavior, outputs, availability, or discontinuation of any third-party AI platform, AI model, or search engine, for any failure to achieve particular visibility, citation, ranking, traffic, or revenue outcomes, or for any reliance you place on monitoring data or AI-generated content. The Service is a monitoring and content tool; all business decisions based on its output are yours alone.

9. Indemnification

You agree to defend, indemnify, and hold harmless AEO Spotlight and its licensee and licensors, and their employees, contractors, agents, officers, and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees), resulting from or arising out of:

Your use and access of the Service
Your violation of any term of these Terms
Your violation of any third-party right, including without limitation any copyright, property, or privacy right
Any claim that your content or any content you publish through the Service caused damage to a third party

This defense and indemnification obligation will survive these Terms and your use of the Service.

10. Termination

We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service or contact us to delete your account.

You are responsible for exporting any data you wish to retain before your account is terminated. Upon termination, we may delete your data and generated content after a reasonable retention period, except where we are legally required to retain it.

Note: All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

11. Governing Law and Jurisdiction

These Terms shall be governed and construed in accordance with the laws of the State of California, United States, without regard to its conflict of law provisions.

Any legal suit, action, or proceeding arising out of or related to these Terms or the Service shall be instituted exclusively in the federal or state courts located in the State of California, and you waive any and all objections to the exercise of jurisdiction over you by such courts.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect.

12. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days notice prior to any new terms taking effect.

What constitutes a material change will be determined at our sole discretion. By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms.

13. Contact Information

If you have any questions about these Terms, please contact us:

AEO Spotlight

Email: legal@aeospotlight.com

14. Force Majeure

Neither party shall be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from any cause beyond that party's reasonable control, including but not limited to natural disasters, acts of government, pandemics, power failures, internet or telecommunications outages, third-party provider failures, or other similar events.

15. Beta and Experimental Features

We may from time to time offer features that are identified as beta, experimental, preview, or not generally available. Such features are provided "as is" without warranty of any kind, may contain errors or bugs, may not be accurate or complete, may change or be discontinued at any time without notice, and may not be subject to the same availability or support commitments as generally available features. To the maximum extent permitted by law, we are not liable for any use of or reliance on beta or experimental features.

16. Copyright Infringement

We respect the intellectual property rights of others and expect our users to do the same. In accordance with the Digital Millennium Copyright Act (DMCA) and other applicable laws, we will respond to notices of alleged copyright infringement and may, in appropriate circumstances, disable or terminate the accounts of users who repeatedly infringe or are repeatedly charged with infringing the copyrights or other intellectual property rights of others.

If you believe that any content made available on or through the Service infringes your copyright, you may submit a notification to us at the contact information provided in Section 13 with the information required by the DMCA.

17. Entire Agreement

These Terms, together with any referenced policies (including our Privacy Policy), constitute the entire agreement between you and AEO Spotlight regarding the Service and supersede all prior agreements and understandings, whether written or oral, relating to the Service.