Terms of Service

AEO Spotlight - AI Visibility Monitoring and Content Studio Platform

Last Updated: August 25, 2026

Effective Date: August 25, 2026

1. Agreement to Terms

By accessing or using AEO Spotlight ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of the terms, you may not access the Service.

These Terms apply to all visitors, users, and others who access or use the Service. Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms.

2. Description of Service

AEO Spotlight is an AI Visibility Monitoring and Content Studio platform. The Service monitors how a brand appears in AI-generated answers and search results across supported third-party AI platforms (including, as available, ChatGPT, Gemini, Google AI Overviews, Perplexity, Brave AI, Grok, Claude, and Microsoft Copilot) and Google Search, and provides tools to close visibility gaps. The Service includes:

  • Brand monitoring and citation/mention tracking across AI platforms and search
  • Competitor intelligence, share-of-voice analysis, and AI visibility scoring
  • Visibility gap detection and actionable recommendations
  • Configurable alert engine
  • Monitoring query management with audience and geographic targeting
  • Content Studio: AI-assisted generation of content briefs and GEO-optimized content, schema markup, content humanization, and publishing tools
  • Free tools, including the AI Visibility Pulse Check and Brand Mention Check
  • A public developer API and agent controls

The Service reports information about how third-party AI platforms and search engines respond to monitoring queries, and it generates AI-assisted content and recommendations based on that data. These third-party platforms and search engines are operated by parties we do not control, and their outputs, behavior, availability, and accuracy can change at any time without notice.

We may make reasonable changes to the Service, including modifying, adding, or discontinuing features, to improve performance, respond to changes in third-party providers or data sources, or comply with legal or regulatory requirements. If a third-party provider we rely on ceases to offer a necessary component, we will use commercially reasonable efforts to find a suitable alternative, but we may need to change or discontinue affected features.

No Promise of Outcome. We make no promise or guarantee that any AI platform or search engine will mention, cite, or recommend your brand, that any content you create through the Service will be cited by AI or indexed by search engines, or that you will achieve any particular visibility, traffic, ranking, or revenue outcome. AEO and SEO outcomes depend on numerous factors outside our control, including the algorithms and policies of third-party platforms.

3. User Accounts

When you create an account with us, you must provide accurate, complete, and current information. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account.

You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password.

Important: You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account. If you use the public developer API, you are also responsible for safeguarding your API keys and for all activity conducted under them.

4. Payments and Refunds

4.1 Service Fees

Certain features of the Service require payment of fees. You agree to pay all applicable fees as described on the Service.

  • Fees are stated in US Dollars (USD)
  • Payments are processed securely through Stripe
  • The Service uses a credit-based metering system; monitoring activity and certain features consume credits
  • All fees are non-refundable except as required by law
  • We reserve the right to change fees with 30 days notice

4.2 Refund Policy

Due to the digital nature of our Service, we generally do not offer refunds once monitoring services, analysis, or content generation have been delivered or credits have been consumed. However, we may consider refunds in the following circumstances:

  • Technical failure preventing delivery of service
  • Duplicate or erroneous charges
  • Service not performed as described

Refund requests must be submitted within 7 days of purchase and include detailed explanation of the issue.

4.3 Subscription and Trial Terms

For subscription services, you authorize us to charge your payment method on a recurring basis until you cancel. You may cancel your subscription at any time through your account settings. Cancellation does not entitle you to a refund of previously paid fees or unused credits. Where we offer a free trial, your trial is based on free credits: your trial access continues until you subscribe, your free credits are used, or the trial period ends; we do not guarantee that trial access represents the full Service experience.

5. Intellectual Property

5.1 Our Rights

The Service and its original content, features, and functionality are and will remain the exclusive property of AEO Spotlight and its licensors. The Service is protected by copyright, trademark, and other laws.

Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of AEO Spotlight.

5.2 Your Content and Generated Content

You retain all rights to the brand information, website URLs, monitoring queries, and content you submit to the Service. By using the Service, you grant us a limited license to:

  • Store and process your data to provide the Service to you
  • Execute your monitoring queries by transmitting your brand information and query text to third-party AI platforms and search providers
  • Generate, humanize, store, and deliver content briefs, reports, and AI-assisted content at your direction
  • Maintain records of your monitoring data for your access

AI-assisted content and briefs generated through the Content Studio are generated at your direction. To the extent such output is protectable, it is owned by you, subject to these Terms. However, AI-generated output may not be exclusive or unique, may resemble content generated for others, and may be imperfect. We make no representation that any AI-generated content is original, accurate, free of third-party rights, or suitable for publication. You are solely responsible for reviewing, editing, and taking responsibility for any content you generate or publish through the Service, and for complying with all applicable laws, including any disclosure requirements relating to AI-generated content.

We do not claim ownership of your website content, brand data, or the content you generate. Your data remains yours, and we only use it to provide the Service to you.

5.3 Monitoring Data and Reports

Monitoring data, reports, benchmarks, and scores generated by the Service are provided for your internal business use. You may not resell, redistribute, or commercially exploit our proprietary reports, platform data, or benchmarks without our express written permission. Content you generate and publish through the Service is yours to use, but you are solely responsible for it.

5.4 Client Reference and Marketing

We may identify you as a user of the Service and feature your company name and logo on our website, in client lists, and in other marketing materials. We will present your brand in a factual and professional manner and will not disclose your confidential information. You may opt out at any time by contacting us, and we will honor your request within a reasonable time. This right survives termination of these Terms unless you submit a written objection.

6. User Conduct

You agree not to use the Service:

  • For any illegal purpose or in violation of any laws
  • To infringe upon or violate our intellectual property rights
  • To harass, abuse, or harm another person
  • To submit false or misleading information
  • To interfere with or disrupt the Service
  • To attempt to gain unauthorized access to the Service
  • To reverse-engineer, decompile, or attempt to discover the source code or underlying structure of the Service
  • To monitor or submit brands, websites, or content that you do not own or have the right to monitor
  • To use the Content Studio or publishing tools to generate or publish unlawful, infringing, misleading, deceptive, or defamatory content
  • To use the Service to misrepresent, impersonate, or artificially manipulate visibility signals

Prohibited Activities: We reserve the right to terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

7. Disclaimer of Warranties

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. AEO SPOTLIGHT MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE SERVICE, OR THE INFORMATION, CONTENT, OR MATERIALS INCLUDED THEREIN.

YOU EXPRESSLY AGREE THAT YOUR USE OF THE SERVICE IS AT YOUR SOLE RISK. WE DO NOT WARRANT THAT:

  • The Service will meet your specific requirements
  • The Service will be uninterrupted, timely, secure, or error-free
  • The results from using the Service, including monitoring data, scores, or AI-generated content, will be accurate, complete, current, or reliable
  • The quality of any products, services, information, or other material will meet your expectations
  • Any AI platform or search engine will mention, cite, or rank your brand, or that any content will be cited or indexed

The Service depends on third-party AI platforms, search engines, and AI models that are outside our control. Monitoring data reflects the behavior of those third-party systems at a particular point in time and may change, be incomplete, or be inaccurate.

AEO and SEO outcomes are influenced by numerous factors beyond our control. The Service provides monitoring data, analysis, and content tools, but we cannot and do not guarantee that AI platforms will mention or cite your brand, or any specific visibility, ranking, traffic, or revenue outcome.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL AEO SPOTLIGHT, NOR ITS DIRECTORS, EMPLOYEES, PARTNERS, AGENTS, SUPPLIERS, OR AFFILIATES, BE LIABLE FOR:

  • Any indirect, incidental, special, consequential, or punitive damages
  • Any loss of profits, revenue, data, use, goodwill, or other intangible losses
  • Damages resulting from your access to or use of or inability to access or use the Service
  • Damages resulting from any conduct or content of any third party on the Service
  • Unauthorized access, use, or alteration of your transmissions or content

THIS LIMITATION OF LIABILITY SECTION APPLIES WHETHER THE ALLEGED LIABILITY IS BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER BASIS, EVEN IF AEO SPOTLIGHT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.

No Liability for Outcomes or Third-Party Platforms. We are not responsible or liable for the behavior, outputs, availability, or discontinuation of any third-party AI platform, AI model, or search engine, for any failure to achieve particular visibility, citation, ranking, traffic, or revenue outcomes, or for any reliance you place on monitoring data or AI-generated content. The Service is a monitoring and content tool; all business decisions based on its output are yours alone.

9. Indemnification

You agree to defend, indemnify, and hold harmless AEO Spotlight and its licensee and licensors, and their employees, contractors, agents, officers, and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees), resulting from or arising out of:

  • Your use and access of the Service
  • Your violation of any term of these Terms
  • Your violation of any third-party right, including without limitation any copyright, property, or privacy right
  • Any claim that your content or any content you publish through the Service caused damage to a third party

This defense and indemnification obligation will survive these Terms and your use of the Service.

10. Termination

We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service or contact us to delete your account.

You are responsible for exporting any data you wish to retain before your account is terminated. Upon termination, we may delete your data and generated content after a reasonable retention period, except where we are legally required to retain it.

Note: All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

11. Governing Law and Jurisdiction

These Terms shall be governed and construed in accordance with the laws of the State of California, United States, without regard to its conflict of law provisions.

Any legal suit, action, or proceeding arising out of or related to these Terms or the Service shall be instituted exclusively in the federal or state courts located in the State of California, and you waive any and all objections to the exercise of jurisdiction over you by such courts.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect.

12. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days notice prior to any new terms taking effect.

What constitutes a material change will be determined at our sole discretion. By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms.

13. Contact Information

If you have any questions about these Terms, please contact us:

AEO Spotlight

Email: legal@aeospotlight.com

14. Force Majeure

Neither party shall be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from any cause beyond that party's reasonable control, including but not limited to natural disasters, acts of government, pandemics, power failures, internet or telecommunications outages, third-party provider failures, or other similar events.

15. Beta and Experimental Features

We may from time to time offer features that are identified as beta, experimental, preview, or not generally available. Such features are provided "as is" without warranty of any kind, may contain errors or bugs, may not be accurate or complete, may change or be discontinued at any time without notice, and may not be subject to the same availability or support commitments as generally available features. To the maximum extent permitted by law, we are not liable for any use of or reliance on beta or experimental features.

16. Copyright Infringement

We respect the intellectual property rights of others and expect our users to do the same. In accordance with the Digital Millennium Copyright Act (DMCA) and other applicable laws, we will respond to notices of alleged copyright infringement and may, in appropriate circumstances, disable or terminate the accounts of users who repeatedly infringe or are repeatedly charged with infringing the copyrights or other intellectual property rights of others.

If you believe that any content made available on or through the Service infringes your copyright, you may submit a notification to us at the contact information provided in Section 13 with the information required by the DMCA.

17. Entire Agreement

These Terms, together with any referenced policies (including our Privacy Policy), constitute the entire agreement between you and AEO Spotlight regarding the Service and supersede all prior agreements and understandings, whether written or oral, relating to the Service.